Returns & Refund Policy

At Basicxx, we are proud to offer a hassle free return/exchange policy within KSA. If you are not 100% satisfied with your purchase from Basicxx follow the steps below:

  • Contact our customer service team via the Contact Us form or call us at 920007580 toll free in the KSA to initiate the process.
  • We will inform our courier to pick up the item from your doorstep within 2 working days. We won’t keep you waiting!
  • Let us know when the item has been picked up so we can top up your Basicxx credit with the amount you paid. You can think of your credit as money that you can spend on our website to buy anything you like.

Please note that the following conditions must be met to return an item:

  • An item may only be returned within 14 days from the date of purchase
  • It must be in the original packing
  • It must be unused